|
Do you have any questions that I can help you with?
|
Returns
We trust you will be satisfied with your ButlerLighting.com purchase. However, should you decide the merchandise is not satisfactory, our return policy is stated below.
Most items purchased from ButlerLighting.com may be returned within 30 calendar days of purchase. The following conditions apply to all returns:
1) Any returned items must be returned within 30 calendar days of purchase and within 15 days of the issuance of an RMA number; and
2) The merchandise must be in its original, uninstalled and unused condition and must be in its original packaging; and
3) The merchandise must be accompanied by the original receipt and RMA number.
Broken Items:
If an item you receive is damaged or defective you can return the item to ButlerLighting.com within thirty days of receipt. We will pay return shipping cost on any item that arrives in broken condition.
Error-Related Returns:
If there is a problem with your order such as a missing part or a broken part please contact our customer service or call us at 1-888-60-BUTLER.
All Other Items:
You will be responsible for the return postage or shipping fees. We recommend that you insure the package and ship via a traceable method. The risk of loss during shipping for a returned item is assumed by the
customer. This means it is your responsibility to get the item back to
us in condition in which you received it. No refunds are given on shipping and handling charges.
If a refund is issued, ButlerLighting.com will issue a refund in the form and amount of the original tender paid (including sales tax). Some items purchased over the telephone are subject to additional terms. Items purchased at a discount and clearance items may be subject to a different return policy.
Restocking Fee:
Most of the products for sale on our website are not subject to a restocking fee. However, a 30% restocking fee may apply to only the following brands: Crystorama, Fine Art, and Schonbek and any orders over $2000.00.
Contact Information
Company Address:
ButlerLighting.com
2203 N. Church St.
Greensboro, NC 27405
Phone Number:
888-60-BUTLER
Email Address:
|